The pool (located at Chaparral Village) may be used by all University Housing residents during the designated times as posted. All swimmers must wear swimwear. No diving, horseplay, or overly-loud noise of any kind is allowed in the pool area. There are no lifeguards on duty; therefore, residents swim at their own risk. Emergency phones are located around the pool area in case of an emergency. Non-alcoholic drinks in plastic containers are allowed at the pool area. Glass containers are not permitted. No unsupervised children are permitted in the pool at any time.
Yes, basketball courts may be used by all University Housing residents from 10:00am to 10:00pm. Players must wear rubber soled athletic shoes. No horseplay, slam dunking, overly-loud noise, or obscene behavior of any kind is allowed. Food or liquids are not permitted on the courts. Use of the court is on a first-come, first-served basis. Games are limited to 30 minutes. Afterwards, the court must be relinquished to the next group. Waiting groups must remain at the court to insure the group's turn.
The computer labs are available at each facility during desk hours. The labs have computer systems. Print spot printers are available in Alvarez Hall's lobby, Neighborhood Center #15 at Chaparral Village, and Neighborhood Center #12 at Laurel Village. Students must provide their own external drive as they are not able to save any documents on these computers. Food and beverages are prohibited in the computer labs. Each computer comes equipped with basic Microsoft software such as Word and Excel.
Snack and soda vending machines are available in each Neighborhood Center and City Center at Laurel Village and Chaparral Village. In Alvarez Hall, vending machines are located on the 1st and 2nd floor commons. For refunds, please contact the UTSACard Office at (210) 458-7275.
If you would like to cook, you can use kitchen areas that are located at each housing community. Please note that the kitchens are for residents use only. As you are cooking, please do not leave the kitchen area should unattended. After you use the kitchen, you are responsible for cleaning the area and turning off the stove/oven. Residents must take their own cooking pots and pans to use in the kitchen because these materials are not available for residents to check out.
Students residing in Laurel Village, Chaparral Village, Alvarez Hall, or Chisholm Hall with 48 or fewer completed semester credit hours are required to purchase a meal plan. Students residing in University Oaks may purchase a meal plan, but it is not required.
More information is available on the UTSA Campus Services Meal Plans page.
Wi-Fi is available in all three properties of UTSA Housing. Apogee/MyResNet provides the Internet service and can assist with any connection problems. To report an Internet issue, contact MyResNet Help Desk at 877-632-3356, or firstname.lastname@example.org, Text “ResNet” to 84700 or Chat at MyResNet.com. MyReNet account setup instructions are available online. For IPTV, please use use a smart tv or a USB device, like an Amazon Firestick.
Laundry services are located in each facility, and may be used by residents of Chaparral Village, Laurel Village and Alvarez Hall. You will need your ID card to access the laundry facilities. Please report all laundry service emergencies to your complex's front desk staff during business hours or contact your RA on-call for after hours emergencies.
To see what washers or dryers are ready to use, visit http://washalert.washlaundry.com/washalertweb/utsa/utsa.html.
To report non-emergency laundry issues please call WASH at 1-800-342-5932 or download their FixLaundry App. The app is available on Google play or App Store."
Steps for Washing
- Load the Washtub. Without OVER FILLING the washer, loosely load dry clothes into the washtub. If the washtub is overfilled, clothes will not be able to spin or be cleaned thoroughly.
- Add Detergent.Use ¼ cup or less as suggested (DO NOT use more than ¼ cup of detergent or clothes will be sudsy upon cycle completion).
- Choose Fabric Type. Normal, permanent press or delicate.
- Select the Water Temperature. As a general rule, wash only whites in hot water, permanent press fabrics in warm water and colors in cold.
- Press the Start Button to begin washing. The door will lock and cannot be opened until the wash cycle finishes.
Steps for Drying
- Clean the lint filter of the dryer to improve drying. Place clothes into the dryer.
- Add dryer sheets to help reduce static cling and add softness to fabrics.
- Set the temperature. Use high heat for normal fabric and low heat for delicates.
- Press the Start Button to begin drying. You can open the door to check your laundry at any time. Press the start button after closing the door to continue the dry cycle.
Maintenance operates Monday through Friday 8:00am - 5:00pm. Report standard maintenance online or by calling (210) 458-6833 during business hours. For emergency maintenance or housekeeping needs, contact the front desk Monday through Friday 8:00 am – 5:00 pm or contact your RA On-call for assistance after business hours. For more information on Maintenance requests, click here.
Students should report all maintenance or housekeeping problems when the issues first occur. Submit your request online by clicking the "Submit Request" button. Unless an emergency exists, maintenance repairs will be made between 8:00 am and 5:00 pm, Monday through Friday. Requests for service are reviewed and prioritized with safety being the primary concern. Maintenance requests are typically completed within 24 to 48 hours, depending on the time of day the request is submitted. There may be times when some work may take longer due to the scope or availability of parts.
Students reporting maintenance or housekeeping concerns are authorizing the staff to enter their room to assess the reported issue. Maintenance personnel will leave a card indicating they have been in your unit along with the status of the reported problem. It may be necessary to reassign rooms to perform some types of maintenance. In these cases, we will contact you and work through any resulting issues.
Residents with an emergency maintenance issue should report problems immediately. Utilize the following schedule for reporting emergency maintenance:
Mon - Fri 8:00am - 5:00pm: contact the front desk of your complex.
Mon - Fri 5:00pm - 8:00am: contact the RA on call for your area to report the problem.
Sat - Sun: contact the RA on call for your area to report the problem.
HRL personnel will respond immediately to assess the situation and maintenance personnel will be contacted to complete repairs when necessary.
Examples of emergency maintenance issues include, but are not limited, to the following:
- Toilet overflowing onto the floor.
- Toilet that is running continuously and will not stop.
- Faucet or plumbing leaking onto the floor or inside kitchen cabinets.
- Toilet that is clogged (when there is no other toilet available within the unit).
- Electrical wiring that is exposed.
- Fire (whether smoke detector is activated or not).
- No power in your unit.
Package or parcel carriers such as UPS, FedEx and DHL deliver packages directly to Chaparral Village, Laurel Village and Alvarez Hall community desks. Packages are scanned at each location for identification and tracking purposes. Residents are notified their package has arrived via their UTSA designated email address. Packages can be picked up anytime the desk area is open. Please reference the following address information to ensure that you receive your packages:
Alvarez Hall Residents
6908 North Loop 1604 West
San Antonio, TX 78249
Chaparral Village Residents
6910 North Loop 1604 West
San Antonio, TX 78249
Laurel Village Residents
6904 North Loop 1604 West
San Antonio, TX 78249
For residents that want to receive mail and/or packages from the US Postal Service, the UPS Store located in the Student Union rents mailboxes to all students. This is a convenient option for any student that prefers to have one mailing address for both package and mail services. A student could have one address while at UTSA and not need to worry about updating addresses each year by renting a mailbox.
Each unit is exterminated once a quarter. The baseboards of every room are sprayed and must be accessible. Extermination is usually conducted on a regular schedule. A notice will be left in the unit on the day of extermination. If your unit needs extermination before the next scheduled treatment, please notify the front desk and a request will be submitted.
Login to the Housing Portal and select the correct application to complete based on when you expect to live on campus.
Complete all the steps available and check the Housing Portal regularly for updates. The application process is phased over time.
Check your UTSA preferred email regularly for updates or instructions.
Students that have an active contract and are in good standing with UTSA Housing and Residence Life have the ability to renew a Housing Contract for the next academic year without paying any additional housing applications or deposits. Space may be limited.
New for 2020-21: Returning students will be housed in Laurel Village. New students will be housed in Chaparral Village and Alvarez Hall in support of university success, retention and graduation goals.
The 2020-21 Academic Year application will be available October 26, 2019. Contracts will be available starting on January 15, 2020.
- January 15, 2020: Academic and Full Term Contracts Available for 2020-2021 Housing Applications (First day to get contract signed, order priority begins.). Housing is limited to Laurel Village so space may be limited depending upon demand.
- February 17-21, 2020: Current residents who completed the application process and were offered the opportunity to participate in the room selection process can reserve a room in Laurel Village.
Current residents that are not able to participate in the initial room selection process will be on a waiting list pending the outcome of the room selection process. Spaces in Laurel Village will be offered to students on the waiting list on a rolling basis beginning March 2, 2020.
The Housing Portal offers multiple options for you to search and match with roommates. Please keep in mind the housing application process is a rolling process and you are only able to search and match with someone that has submitted the same application, completed all the required steps and has opted to be included in the roommate search option. If your preferred roommate has not completed all the required steps, ask them to request you as a roommate once they have completed all the necessary steps. You can always search for them later as well.
During the Application Process
Three main steps in the application have an impact on the roommate pairing process:
- How you answer the Profile questions in the application process.
- On the Roommate Options step, include yourself in the roommate search process, enter your desired screen name and provide a brief description of yourself.
- The Roommate Request step allows you to search for roommates in multiple ways as well as provides updates regarding the roommates that you have requested.
All roommate pairings must be confirmed and approved by all parties. Early completion of the application process and pairing with preferred roommates before participating in a room selection / assignment process improves the likelihood of reserving your housing together. While we try to accommodate roommate preferences within our process, not all requests can be honored. Roommate pairings grow increasingly more difficult to accommodate as spaces fill.
If you do not have a specific roommate request, we match you with roommates using your answers to the Profile questions and your housing preferences. There is no guarantee that roommates will get along no matter what criteria is used to match, including those that complete their own roommate pairings. However, our staff is committed to assisting you with meeting and interacting with your new roommates after move-in day.
The officers of the UTSA Police Department are fully-certified Texas Peace Officers who provide police services for UTSA as well as University Housing. For the convenience of our residents, many additional safety features such as closed circuit monitoring, card access, and front desk operations are provided.
If you are a victim of a crime, suspect a crime has been committed, or witnessed a crime in progress, report this to the UTSAPD at the Physical Plant Building; via phone, non-emergency at 210-458-4242, or emergency 210-458-4911. Anonymous reporting can be completed using the Report a Crime link on the UTSAPD website.
Emergency Links & Resources
Throughout campus there are "blue light" phones. These phones have a red emergency button that puts the caller in immediate contact with the UTSAPD. When activated, this button provides the police with the caller's location, which allows officers to be immediately dispatched to the location in the event the caller is unable to speak. Phones should work even if the light is not illuminated.
Sprinkler systems are installed in all apartments as a safety measure. In the event of a fire alarm sounding, all occupants are to calmly exit the building immediately. Gather at the meeting point for your building, or 50 to 150 feet away. Once at their meeting point, occupants should provide Residence Life staff members with their contact information to help the department keep accurate track of residents.
For lockouts, dead batteries, etc., call the UTSA Police Dispatch at 210-458-4242. Please be prepared to give the make, model, license plate, and color of your vehicle, as well as the location. The response time will depend on the availability of the Roadside Assistance Vehicle and on the time of the request. Nevertheless, every effort will be made to give a speedy response.
UTSAPD provides safety escorts to locations on campus during nighttime and early evening. To request a safety escort, call 210-458-4242.