Amenities & Services


Swimming pool

The pool (located at Chaparral Village) may be used during the designated times as posted. All swimmers must wear swimwear. No diving, horseplay, or overly-loud noise of any kind is allowed in the pool area. There are no lifeguards on duty; therefore, residents swim at their own risk. Emergency phones are located around the pool area in case of an emergency. Non-alcoholic drinks in plastic containers are allowed at the pool area. Glass containers are not permitted. No unsupervised children are permitted in the pool at any time.

Currently Closed due to COVID-19.

Basketball courts

The basketball court may be used by all University Housing residents from 10:00am to 10:00pm. Players must wear rubber soled athletic shoes. No horseplay, slam dunking, overly-loud noise, or obscene behavior of any kind is allowed. Food or liquids are not permitted on the courts. Use of the court is on a first-come, first-served basis. Games are limited to 30 minutes. Afterwards, the court must be relinquished to the next group. Waiting groups must remain at the court to insure the group's turn.

Currently Closed due to COVID-19.

Pest control

Each unit is exterminated once a quarter. The baseboards of every room are sprayed and must be accessible. Extermination is usually conducted on a regular schedule. A notice will be left in the unit on the day of extermination. If your unit needs extermination before the next scheduled treatment, please notify the front desk and a request will be submitted.

Neighborhood Centers, Kitchens, & Vending

If you would like to cook, you can use kitchen areas that are located at each housing community. Please note that the kitchens are for residents use only. As you are cooking, please do not leave the kitchen area should unattended. After you use the kitchen, you are responsible for cleaning the area and turning off the stove/oven. Residents must take their own cooking pots and pans to use in the kitchen because these materials are not available for residents to check out.

Snack and soda vending machines are available in each Neighborhood Center and City Center at Laurel Village and Chaparral Village. In Alvarez Hall, vending machines are located on the 2nd floor commons. For refunds, please contact the UTSACard Office at (210) 458-4639.



Wi-Fi is available in all three properties of UTSA Housing. Apogee/MyResNet provides the Internet service and can assist with any connection problems.To report an Internet issue, contact MyResNet Help Desk at: 1(877) For instructions on how to set up your internet account, click here.

Free laundry facilities

Laundry services are located in each facility and are for Chaparral Village, Laurel Village, and Alvarez Hall residents. You will need your ID card to access the laundry facilities. Please report all laundry service issues to your complex's front desk staff during regular business hours. To see what washers or dryers are ready to use, visit To report any laundry issues please call WASH at 1-800-342-5932 or download their FixLaundry App. The app is available on Google play or App Store."


Steps for Washing

1. Load the Washtub. Without OVER FILLING the washer, loosely load dry clothes into the washtub. If the washtub is overfilled, clothes will not be able to spin or be cleaned thoroughly.

2. Add Detergent.Use ¼ cup or less as suggested (DO NOT use more than ¼ cup of detergent or clothes will be sudsy upon cycle completion).

3. Choose Fabric Type. Normal, permanent press or delicate.

4. Select the Water Temperature. As a general rule, wash only whites in hot water, permanent press fabrics in warm water and colors in cold.

5. Press the Start Button to begin washing. The door will lock and cannot be opened until the wash cycle finishes.

Steps for Drying

1. Clean the lint filter of the dryer to improve drying. Place clothes into the dryer.

2. Add dryer sheets to help reduce static cling and add softness to fabrics.

3. Set the temperature. Use high heat for normal fabric and low heat for delicates.

4. Press the Start Button to begin drying. You can open the door to check your laundry at any time. Press the start button after closing the door to continue the dry cycle.

Laundry Equipment Problems? Please call 1(800) 342-5932 or go online to click "Service Request".


HRL does not accept or distribute packages or letters received by the U.S. Postal Service (USPS), but does accept packages and parcels from carriers such as UPS, FedEx, and DHL.When a package is available for pickup, the resident who is receiving a package will receive an email via his or her UTSA email address. Residents who wish to receive USPS mail may rent a mailbox from The UPS Store in the UC.

Residents of Alvarez Hall:

Your Name
Room Number
6908 North Loop 1604 West
San Antonio, TX 78249

Residents of Chaparral Village:

Your Name
Room Number
6910 North Loop 1604 West
San Antonio, TX 78249

Residents of Laurel Village:

Your Name
Room Number
6904 North Loop 1604 West
San Antonio, TX 78249


Maintenance operates Monday through Friday from 8:00am to 5:00pm. Standard Maintenance requests may be reported online or by calling (210) 458-6833 during business hours. For emergency maintenance or housekeeping needs, contact the area front desk.

Non-Emergency Maintenance

Students should report all maintenance or housekeeping problems when the issues first occur. A maintenance request may be submitted online by clicking the "Submit Request" button. Unless an emergency exists, maintenance repairs will be made between 8:00 am and 5:00 pm, Monday through Friday. Requests for service are reviewed and prioritized with safety being the primary concern. Maintenance requests are typically completed within 24 to 48 hours, depending on the time of day the request is turned in. There may be times when some work may take longer due to the scope or availability of parts.

Students reporting maintenance or housekeeping concerns are authorizing the staff to enter their room to assess the reported issue. HRL maintenance personnel will leave a card indicating they have been in your unit along with the status of the reported problem.. It may be necessary to reassign rooms to perform some types of maintenance. In these cases, we will contact you and work through any resulting issues.

Emergency Maintenance

Residents with an emergency maintenance issue should report problems immediately. Utilize the following schedule for reporting emergency maintenance:

  • Mon - Fri 8:00am - 10:00pm: contact HRL or the front desk of your complex.
  • Mon - Fri 10:00pm - 8:00am: contact the RA on call for your area to report the problem.
  • Sat - Sun: contact the RA on call for your area to report the problem.

HRL personnel will respond immediately to assess the situation and maintenance personnel will be contacted to complete repairs when necessary.

Examples of emergency maintenance issues include, but are not limited, to the following:

  • Toilet overflowing onto the floor.
  • Toilet that is running continuously and will not stop.
  • Faucet or plumbing leaking onto the floor or inside kitchen cabinets.
  • Toilet that is clogged (when there is no other toilet available within the unit).
  • Electrical wiring that is exposed.
  • Fire (whether smoke detector is activated or not).
  • No power in your unit.