Frequently Asked Questions

• If you see the 2025-2026 Academic Waitlist application when you log into your Housing Portal, then you do not have a signed contract on file.
• You have not signed the contract.

Log into your housing portal and complete the 2025-2026 Academic Waitlist application.

If you have signed the contract to accept the housing space offer, you must meet the cancellation qualifications listed on pages 4-6 of your housing contract. Another option is participating in room swap with other students to get into your preferred floorplan. Please review thoroughly before signing.

25-26 Housing Contract

You can view our rates for the upcoming Academic Year on our website "Resources" page.

ACADEMIC YEAR PRICES

A Themed Residential Community (TRC) emphasizes experiences that promote a sense of community and engaged learning. Read more about all the TRC options available to residents hon our TRC webpage.

THEMED RESIDENTIAL COMMUNITY

Yes, you can! Pick a day that works for you and book with us during one of the provided times on the tour section of our

HOUSING TOURS

The only residence hall/ floor plan that can be guaranteed is Alvarez Hall if you were approved to be in a Themed Residential Community (TRC) due to their requirements. In addition, if you accept an Honors College invitation, you will be required to live in Guadalupe Hall. Honors College contact information can be found below.

Honors College

• Phone: (210) 458-4106
• Email: honors@utsa.edu

Housing charges are placed on students myUTSA account prior to each semester. Payment deadlines align with the overall UTSA Fiscal Services deadlines. Payment coordination can also be completed through Fiscal Services.

• The student no longer enrolled/withdrawing from the university.
• There is a documented disability or medical condition requiring accommodation the University cannot provide.
• The student enters military service or receives orders for active duty during the contract period.

The reasons listed above are the only reasons that a student can cancel. There are no exceptions or just paying the fee regardless of the reason. The cancellation request form is available below and on the housing portal under the “Housing Forms” tab.

Cancellation Form

There is not a specific deadline to cancel but the cancellation fee will vary based on when the cancellation form is submitted according to the fee schedule listed in the housing contract.

Students graduating in the Fall semester must complete the cancellation request form before November 1st to not be charged a cancellation fee.

The Honors College live on requirement is specifically managed by Honors. You will need to reach out on the steps for the exemption. Below is their contact information.

Honors College

• Phone: (210) 458-4106
• Email: honors@utsa.edu

Returning students can apply for housing again for the next academic year. Please note that to ensure more incoming freshmen have the opportunity to live on campus, we have decided to limit the number of returning residents. Therefore, if you want to live on campus again next year, we encourage you to apply early. Spaces are expected to fill quickly, and once full, returning student applicants will be given the opportunity to apply for the waitlist. This change allows us to prioritize the demand of incoming first-year students.

Visit our "Dates & Deadlines" webpage for more information.

Students interested in being a Resident Assistant must first attend one of our hosted informational sessions to be sent the application link. Following all our sessions the application process will officially begin.

Currently, we are no longer hosting informational sessions for RA roles as we are in 25-26 Academic Year. The RA information sessions are available starting November and concluded in January.

Each community has a specific mailing address to utilize. We do not have mailboxes at any of our communities so mail shipped through United States Postal Service (USPS) cannot deliver to us. All students must indicate their first and last name on all their packages.

• Alvarez Hall – 6908 North Loop 1604 West
• Blanco Hall - TBD
• Chaparral Village – 6910 North Loop 1604 West
• Chisholm Hall – 6960 North Loop 1604 West
• Guadalupe Hall – 6902 North Loop 1604 West
• Laurel Village – 6904 North Loop 1604 West

*If you have not checked into a space, please do not have mail sent as mail/packages that are not picked up within 14 days are returned to the sender. *

Lock out charges start the day after the set university academic census dates. Those dates can be found on the university calendar.

Students that are locked out 8am – 5pm, Monday through Friday students will visit the front office. The front desk staff will be able to provide students with a temporary card to access their assigned space.

Students that are locked out 5pm – 8am, Monday through Friday or over the weekend (Saturday & Sunday) call the RA on-call. Staff will be able to let students into their assigned space.

• The student no longer enrolled/withdrawing from the university.
• There is a documented disability or medical condition requiring accommodation the University cannot provide.
• The student enters military service or receives orders for active duty during the contract period.

The cancellation request form is available below and on the housing portal under the “Housing Forms” tab.

Cancellation Form

All cancellations requests that are approved will be charged a cancellation fee. The exception would be graduating students and/or studying abroad students that complete the request form prior to November 1^st.

Housing provides the cancellation policy on page 4 of the housing contract, on the housing cancellation request form, via email during monthly reminders prior to move in and throughout the fall semester, and on our website.

25-26 Housing Contract

We’re very excited to open Blanco Hall this spring and are taking this opportunity to temporarily close Chisholm Hall from January through August 2026 to complete significant building upgrades. These updates include planned HVAC enhancements designed to improve comfort and long-term reliability for future residents.

If you are currently assigned to a Chisholm Hall single, you will move to a Blanco Hall single.

If you are currently assigned to a Chisholm Hall double, you will move to either a Blanco Hall double or single, depending on unit availability.

If you are currently assigned to a Chisholm Hall triple, you will move to a Blanco Hall single.

Housing will be hosting a Harvest Your Home room selection event on Nov. 12, 2025, from 7-9 p.m. in the Chisholm Hall Activity Center. During this event, you will have the opportunity to choose your room and roommate. If you currently share a double, you’ll likely remain paired with your same roommate. We will do our best to accommodate requests to be placed near friends when possible.  

Students who cannot attend the event above must email us their housing preferences by Nov. 12. If you submit your roommate request via email, make sure your preferred roommate is copied on the email.  

Please note that while we will make every effort to accommodate requests, specific placements cannot be guaranteed. Requests made in person will be prioritized over email requests. 

Official assignments will be emailed to you on Nov. 13-14, to your @my.utsa.edu email.

Your spring housing charges will either remain the same as your fall charges or adjust to the Blanco Hall rate, whichever is lower. There will be no increase to your housing costs for the spring semester.

Blanco Hall will officially open on Dec. 15. Professional movers will relocate your belongings from Chisholm Hall to Blanco Hall between Dec. 15–19.  If you are remaining on campus over winter break, please complete the winter break plans form to let our office know, as those remaining on campus will be prioritized to move over first.

If you prefer to move some items yourself, you may do so between Dec. 11-12 from 10 a.m.-noon or 1-3 p.m. You must complete the appointment form (which will be emailed to you) to sign up for your appointment to access the building. Please note that Dec. 12 is the last day of finals, and students will not be permitted to stay overnight in the building until Dec. 15 when Blanco Hall officially opens.  

Yes! We will be providing free moving assistance through our partner, Move Solutions, to help with your relocation. Packing materials will be available for pickup starting on Nov. 17 in the Chisholm Hall Activity Center, and detailed packing instructions will be emailed to you with your room assignment on Nov. 13-14.

Please note that the moving service is free of charge as long as you follow the required packing instructions and timeline. See the "What steps do I need to take to relocate?" FAQ below for more information.

Housing cancellations are not permitted in this situation. As outlined in your housing contract, the university reserves the right to make changes in room assignments when necessary, including closing housing facilities or relocating students to ensure safety, operational efficiency or an enhanced residential experience.

Your contract specifies that it provides for the use of a furnished room within University Housing, but does not guarantee a specific facility or room type. This means that room reassignments — such as being moved to a different building or room style — may occur for reasons determined by the university.

We understand changes like this can be unexpected, and our team is committed to supporting you through the transition to make it as smooth as possible.

We are not able to approve a room change to a different community outside of Blanco Hall due to the limited space in other areas.

Your housing contract guarantees placement within University Housing but does not guarantee a specific building or room type. This means that room assignments and reassignments — including moves to a different halls or room styles — may occur based on university needs and availability.

1. Let us know your winter break plans (whether or not you’re staying on campus) by completing the form that was emailed to you on Oct. 30.  
2. Pick up your packing materials, which will be available at the Chisholm Hall Activity Center starting Nov. 17. 
3. Follow the packing and labeling instructions. These instructions, along with your room assignment, will be emailed to your student account on Nov. 13-14.
   
   1. Make sure all of your items are set to one side of the room and labelled to separate them from your roommate(s) items.
4. Because Blanco Hall’s individual rooms have smaller square footage than those in Chisholm Hall, we recommend reducing your total number of items. Bring your extra items, as well as valuable items, home with you for Thanksgiving break or winter break. 
5. Remove any perishable food or trash and be sure not to leave anything in your minifridge. The minifridge and freezer must also be defrosted to prevent any water spillage in your new unit. 
6. If you have any personal items you would like to move over on your own, please complete the appointment form to sign up for an appointment between Dec. 11-12 to be granted temporary access to Blanco Hall. 
7. Movers will relocate your items from Chisholm to Blanco Hall between Dec. 15–19. 
8. When you return to campus, stop by the Blanco Hall front desk to have your UTSACard programmed for your new room. 

Residents who do not follow the packing instructions provided prior to leaving for winter break will be assessed a packing fee per box of personal items that must be packed by Housing and Residence Life staff. Packing fees will only be assessed to students who do not follow the packing instructions before leaving for the break.

At this time, priority for assignments in Blanco Hall is being given to current Chisholm Hall residents due to planned Chisholm Hall renovations. We do not anticipate offering room changes into Blanco Hall during the winter break for residents currently living in other housing communities.

Students that have signed the contract must qualify for a cancellation. Within the contract the three reasons are:

• The student no longer enrolled/withdrawing from the university.
• There is a documented disability or medical condition requiring accommodation the University cannot provide.
• The student enters military service or receives orders for active duty during the contract period.

Cancellation Form

• Clean and empty the unit of all personal items - Remove any items you brought with you or are trash.
• Once you have emptied your belongings and are ready to depart, leave your room access card on your desk and we will retrieve it when we inspect your room following your departure.
• Close your bedroom door so it cannot be accessed prior to our staff inspection.
• Vacate the unit and make sure the unit door is closed and secure behind you.

After emptying and cleaning your unit, once you have vacated, please complete the Express Check-Out form below. You may also scan one of the Express Check-Out QR Codes posted through out each community.

Failure to follow the check-out procedures will result in a $75.00 Improper Check-Out Fee.

Check Out Form

All UTSA students can apply to live on campus regardless of being registered for classes for the summer term. UTSA students do have to be registered for classes in the Fall to live on campus for the summer.

There is also an opportunity students from other institutions to live on campus with us for the summer while participating in an internship in San Antonio.

• The student no longer enrolled/withdrawing from the university.
• There is a documented disability or medical condition requiring accommodation the University cannot provide.
• The student enters military service or receives orders for active duty during the contract period.

The cancellation request form is available below and on the housing portal under the “Housing Forms” tab. Non-UTSA students that want to cancel will need to email studenthousing@utsa.edu.

Cancellation Form