UTSA Housing & Residence Life FAQs
We’re here to make your experience as smooth as possible. Our FAQ section offers answers to the most commonly asked questions for future students, current students, and our housing term sessions — covering everything from our services and processes to contact details and support options.
If you don’t find what you’re looking for, we’re just a message away. Use the 'Contact Us' chat button for instant assistance, or reach out via email at studenthousing@utsa.edu or phone at 210-458-6200. No matter how you choose to connect, we’re ready to provide the information and support you need.
Future Roadrunners
Waitlist
- If you see the 2025-2026 Academic Waitlist application when you log into your Housing Portal, then you do not have a signed contract on file.
- You have not signed the contract.
Log into your housing portal and complete the 2025-2026 Academic Waitlist application.
There is no waitlist deposit. The non-refundable $100 application fee will available to pay prior to signing the contract via the housing portal.
The waitlist is ever-changing as current contract holders cancel, students remove themselves from the waitlist, etc. We are unable to give you an exact number you are in line, however the earlier you apply for the waitlist, the more likely you will receive a space offer.
We will do our best to offer you a space that meets your top housing preferences, however it ultimately is dependent upon the vacancies we have. Once you accept your offer, you will receive your assignment with the specific unit and roommate(s) information.
If you have signed the contract to accept the housing space offer, you must meet the cancellation qualifications listed on pages 4-6 of your housing contract. Another option is participating in room swap with other students to get into your preferred floorplan. Please review thoroughly before signing.
25-26 Housing Contract
Just give us a call at 210-458-6200, email us at studenthousing@utsa.edu, or send us a chat via our website chat feature to let us know. If removed from our waitlist you will need to reapply should you change your mind.
General Questions
UTSA does not have a live on requirement. It is highly recommended that students live on campus for their first-year experience.
You can view our rates for the upcoming Academic Year on our website "Resources" page.
ACADEMIC YEAR PRICES
A Themed Residential Community (TRC) emphasizes experiences that promote a sense of community and engaged learning. Read more about all the TRC options available to residents hon our TRC webpage.
Yes, you can! Pick a day that works for you and book with us during one of the provided times on the tour section of our
Not all students have access to the housing portal without manual overrides. Students at graduate level and over the age of 25 typically choose not to live with UTSA Housing and Residence Life since there is little fully private space and a meal plan requirement. If still interested, please reach out to studenthousing@utsa.edu to coordinate next steps.
Housing Contract
Students can secure housing during Phase #2 of the application cycle. During that phase students will be able to pay the $100 non-refundable application fee and sign the contract.
The only residence hall/ floor plan that can be guaranteed is Alvarez Hall if you were approved to be in a Themed Residential Community (TRC) due to their requirements. In addition, if you accept an Honors College invitation, you will be required to live in Guadalupe Hall. Honors College contact information can be found below.
Honors College
- Phone: (210) 458-4106
- Email: honors@utsa.edu
We have Room Swap available to students as soon as they select their rooms before and during the school year. Room change is also an option available during the school year.
Housing charges are placed on students myUTSA account prior to each semester. Payment deadlines align with the overall UTSA Fiscal Services deadlines. Payment coordination can also be completed through Fiscal Services.
Please make sure that you check our Dates & Deadline webpage to know where you would fall into the application process.
Cancellations, Exemptions, and Accommodations
Students that have signed the contract must qualify for a cancellation. Within the contract the three reasons listed are:
- The student no longer enrolled/withdrawing from the university.
- There is a documented disability or medical condition requiring accommodation the University cannot provide.
- The student enters military service or receives orders for active duty during the contract period.
The reasons listed above are the only reasons that a student can cancel. There are no exceptions or just paying the fee regardless of the reason. The cancellation request form is available below and on the housing portal under the “Housing Forms” tab.
Cancellation Form
There is not a specific deadline to cancel but the cancellation fee will vary based on when the cancellation form is submitted according to the fee schedule listed in the housing contract.
Students graduating in the Fall semester must complete the cancellation request form before November 1st to not be charged a cancellation fee.
All cancellation requests that are approved will be charged a cancellation fee. The exception would be graduating students and/or studying abroad that complete the request form prior to November 1st.
The Honors College live on requirement is specifically managed by Honors. You will need to reach out on the steps for the exemption. Below is their contact information.
Honors College
- Phone: (210) 458-4106
- Email: honors@utsa.edu
All housing accommodations are managed and reviewed by Student Disability Services. Please visit their website for more information on this process. Once they have finalized a decision that information will be communicate to our office.
Current Roadrunners
General Questions
Returning students can apply for housing again for the next academic year. Please note that to ensure more incoming freshmen have the opportunity to live on campus, we have decided to limit the number of returning residents. Therefore, if you want to live on campus again next year, we encourage you to apply early. Spaces are expected to fill quickly, and once full, returning student applicants will be given the opportunity to apply for the waitlist. This change allows us to prioritize the demand of incoming first-year students.
Visit our "Dates & Deadlines" webpage for more information.
Students interested in being a Resident Assistant must first attend one of our hosted informational sessions to be sent the application link. Following all our sessions the application process will officially begin.
Currently, we are no longer hosting informational sessions for RA roles as we are in 25-26 Academic Year. The RA information sessions are available starting November and concluded in January.
Each community has a specific mailing address to utilize. We do not have mailboxes at any of our communities so mail shipped through United States Postal Service (USPS) cannot deliver to us. All students must indicate their first and last name on all their packages.
- Alvarez Hall – 6908 North Loop 1604 West
- Blanco Hall - TBD
- Chaparral Village – 6910 North Loop 1604 West
- Chisholm Hall – 6960 North Loop 1604 West
- Guadalupe Hall – 6902 North Loop 1604 West
- Laurel Village – 6904 North Loop 1604 West
*If you have not checked into a space, please do not have mail sent as mail/packages that are not picked up within 14 days are returned to the sender. *
Community / Room Issues
Your first step should be to reach out to your Resident Assistant (RA). Your RA can serve as a neutral party to help facilitate a conversation and work toward a solution that benefits all parties involved.
The room change form can be found on the housing portal under “Housing Forms”. If the form is not available for students, that means we are not accepting room change requests at that time.
Maintenance requests can be submitted on the TMA website. You can access the webpage via your housing portal under the “Maintenance Requests” tab. It is also provide on our linktree and through each community.
Lock out charges start the day after the set university academic census dates. Those dates can be found on the university calendar.
Students that are locked out 8am – 5pm, Monday through Friday students will visit the front office. The front desk staff will be able to provide students with a temporary card to access their assigned space.
Students that are locked out 5pm – 8am, Monday through Friday or over the weekend (Saturday & Sunday) call the RA on-call. Staff will be able to let students into their assigned space.
Cancellation Requests
Students that have signed the contract must qualify for a cancellation. Within the contract the three reasons are:
- The student no longer enrolled/withdrawing from the university.
- There is a documented disability or medical condition requiring accommodation the University cannot provide.
- The student enters military service or receives orders for active duty during the contract period.
The cancellation request form is available below and on the housing portal under the “Housing Forms” tab.
Cancellation Form
All cancellations requests that are approved will be charged a cancellation fee. The exception would be graduating students and/or studying abroad students that complete the request form prior to November 1st.
Housing provides the cancellation policy on page 4 of the housing contract, on the housing cancellation request form, via email during monthly reminders prior to move in and throughout the fall semester, and on our website.
25-26 Housing Contract
Students that only completed Phase #1 of our application process do not need to request anything as a contract has not been completed. If you have changed your mind about living on campus you can email (studenthousing@utsa.edu) or call (210-458-6200) to deactivate your started application.
All Roadrunners - Future & Current
Fall Semester
Yes! UTSA Housing does not require students to be out of their space for the holiday breaks. Please note that during spring break the Roadrunner café will have modified hours.
Students are not required to move out of their assigned space during holidays or between the Fall and Spring semesters.
Students that have signed the contract must qualify for a cancellation. Within the contract the three reasons are:
- The student no longer enrolled/withdrawing from the university.
- There is a documented disability or medical condition requiring accommodation the University cannot provide.
- The student enters military service or receives orders for active duty during the contract period.
Cancellation Form
Yes! Students will be in the assigned space for both Fall and Spring unless they have opted for a room swap or room change.
Students graduating at the end of the Fall semester will be told about their specific move-out instructions based on when the university sets that date for fall commencement.
Spring Semester
Residents can return to campus at any time. UTSA ID cards will have a set deactivation date in January so students will need to check in and get their cards reencoded at their front desk.
Of course, students can stay in their space if they would like. Please note that during spring break the Roadrunner café will have modified hours in addition to the other campus departments.
Move out varies on the student’s contract which typically ends in May. You can find more information about Move Out on our webpage.
- Clean and empty the unit of all personal items - Remove any items you brought with you or are trash.
- Once you have emptied your belongings and are ready to depart, leave your room access card on your desk and we will retrieve it when we inspect your room following your departure.
- Close your bedroom door so it cannot be accessed prior to our staff inspection.
- Vacate the unit and make sure the unit door is closed and secure behind you.
After emptying and cleaning your unit, once you have vacated, please complete the Express Check-Out form below. You may also scan one of the Express Check-Out QR Codes posted through out each community.
Failure to follow the check-out procedures will result in a $75.00 Improper Check-Out Fee.
Check Out Form
The applications for the following academic year are typically open on November 1st, but make sure to keep checking our website, your email, and housing portal for updates on when that application for the next academic year.
Summer Semester
All UTSA students can apply to live on campus regardless of being registered for classes for the summer term. UTSA students do have to be registered for classes in the Fall to live on campus for the summer.
There is also an opportunity students from other institutions to live on campus with us for the summer while participating in an internship in San Antonio.
Summer applications will be opened on April 1st to start and complete an application for the full semester term and second summer session term.
Summer housing will be hosted at Laurel Village only. Please note that there are more 2-bedrooms than 4-bedrooms at Laurel Village.
We coordinate with students that are already on campus for the Summer to relocate to their Fall unit prior to their summer contract ending.
Students that have signed the contract must qualify for a cancellation. Within the contract the three reasons are:
- The student no longer enrolled/withdrawing from the university.
- There is a documented disability or medical condition requiring accommodation the University cannot provide.
- The student enters military service or receives orders for active duty during the contract period.
The cancellation request form is available below and on the housing portal under the “Housing Forms” tab. Non-UTSA students that want to cancel will need to email studenthousing@utsa.edu.
Cancellation Form
Still have questions?
Click on the "Contact Us" chat box in the bottom right-hand corner of this page to chat with one of our staff members. You are also welcome to email us at studenthousing@utsa.edu or call us at 210-458-6200.
Ready to make UTSA your new nest?
On-campus housing for the fall typically fills up early in the spring semester, so apply for housing as soon as you have applied to UTSA.
